Services

Upstart Research works closely with clients to identify exactly what they need to know from customers or other participants in the value chain. Then we identify the right individual or combination of services required to get the information you need.

FOCUS GROUPS

Focus groups give you the opportunity to hear first hand what your customers or prospect say about you. Customer conversations can help you know if you are heading in the right direction, or if you need a course correction.

CONCEPT TESTS
Concept testing helps you sort out the features and functions your customers want before wasting cycles and resources on development. Concept testing can be used to test products, services or advertising and communication messages.

SURVEYS
Surveys quantify what your target market is thinking and give you the metrics you need to take action. On-line, by phone, in person or paper & pencil, surveys collect the data you need to validate your decisions or provide new directions.

CUSTOMER SATISFACTION STUDIES

Customer satisfaction is a vital element to the long term health of your company. Why do your customers stay with you? Why do they leave you for your competitor? Customer satisfaction research can help you keep up with what’s driving your customers.

COMPETITIVE INTELLIGENCE
What are your competitors doing to one-up you? How will you respond to their moves? Upstart Research can help you with primary and secondary research techniques that help you monitor your competition and plan strategies to defend your markets.

BRAINSTORMING
Unleash the creativity of your staff and explore new possibilities. Brainstorming sessions let you focus a small team on a key problem area to identify new product and service solutions.

BUSINESS CONSULTING
Running a business can involve complex processes and procedures, strategic plans and tactics that can be overwhelming. Let Upstart Research help you sort out the good from the bad, and help you make your business more efficient.

Upstart Research, LLC can design on-going market monitor studies or short term projects to give

you a snapshot of

your customers.